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FAQs
... About the Download Service
... About Your Order
... About Downloading Products
... About the Download Service
What is ESDM (Electronic Software Delivery and Management)? ESDM (Electronic Software Delivery and Management) is a software delivery method that allows for easy and secure download access. ESDM replaces costly physical distribution, gives you immediate web-based access to your software, and simplifies much of the complexity inherent in the business software lifecycle. ... About Your Order
What do I do if a product is missing from my Product Download page? It is possible that the software is listed under a different name than you expected or that it is bundled with another product. If you still cannot find it, contact Support. How many times can I download the software? You can download the software as many times as you need. This allows you to download multiple versions or from multiple locations. The Download Log for each product records each download, for your reference. Why can't I see my recent order on the Order History page? The order history page is updated several times per day, but it may not have been updated since your order was processed. However, if you received an order notification email, your software is available for downloading either from the URL shown in the order notification, or from the Product List page. Please check back later to see the updated order information on the Order History page. ... About Downloading Products
Can large files be downloaded internationally? Yes. Downloading internationally is as easy as downloading in the United States. Because we connect directly with multiple global internet service providers (ISP's), we are able to provide one-hop access to major hubs worldwide. Our load balancing technology automatically selects the best provider, maximizing download throughput so customers receive downloads through the fastest route possible. What if I am behind a firewall that blocks FTP? Your system administrator may be able to configure your firewall to allow you to download software. If not, you can still download the software using HTTPS. Information about, and access to, the HTTPS download method is located under Advanced Download Options on the Product Download page. If using HTTPS resolves your issue, please change your default download method through the Download Preferences link, if available, in the site navigation. How do I use the Download Selected Files feature on the Download Page? To use the "Download Selected Files" feature, click the checkbox for the files that you wish to download and then press the "Download Selected Files" button at the bottom of the page. An applet-based download manager will be used to queue the files for download. All files will be saved to a single location on your machine. Note: This feature is only available if Mass Download has been enabled. How do I know if my file downloaded completely? Most download clients, including browser based ftp and HTTPS as well as most command line and 3rd party ftp clients explicitly let you know if the download succeeds or fails - either on the screen or in a log file. You can also elect to receive an email notification once the software has been successfully downloaded and/or in the event the download fails. You can set or change download confirmation preferences in the Advanced Download Options screen for each product. Why is the byte count on the file I downloaded different than the listed size?
The file size listed is in bytes, your system may list files in either kilobytes (KB) or megabytes (MB) which are not exactly one thousand and one million bytes respectively. If the downloaded file is substantially smaller than the size listed it is possible that the download did not complete. If you started the download with an FTP method, you can use a command line download utility such as WGET to complete the download. If you used HTTPS download you will need to start the download again. It is not a problem if the size of the file you downloaded is slightly larger (~100 bytes) than the listed size because that is most likely due to file system differences. If you downloaded using command line ftp and the file you received is much bigger than the listed size, you may have needed to set the file transfer type to support binary image transfer before you started the download. You will need to send the "binary" command from the ftp client and download the file again.
Why won't my .zip file unzip? If you receive an error (e.g., not valid file format, or end of central directory not found) when trying to unzip your download, it typically means that you do not have a complete download. Please compare the file size listed on the Product Download page to what you have on your system. How long will my download take? Your download time depends on the size of the file, the speed of your connection, and the amount of traffic on the Internet. For approximate times, check the Estimated Times and Details for the file on the Product Download page. |